CAPM (Certified Associate in Project Management) Practice Exam

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What is essential to do when listening actively and effectively?

  1. Providing unrelated feedback

  2. Interrupting the speaker

  3. Summarizing and identifying next steps

  4. Focusing on a personal agenda

The correct answer is: Summarizing and identifying next steps

Active and effective listening requires actively engaging with the speaker, rather than providing unrelated feedback or focusing on a personal agenda. Interrupting the speaker shows a lack of respect and can disrupt the flow of the conversation. By summarizing and identifying next steps, you show that you have been actively listening and are able to understand and process the information being shared. This also allows for effective communication and ensures that both parties are on the same page. Therefore, C is the essential action to take when listening actively and effectively.