CAPM Practice Exam 2025 – All-in-One Guide to Master Your Certified Associate in Project Management Exam!

Observation and conversation are considered tools and techniques for managing project teams because they involve actively engaging with team members to observe their interactions, behavior, and performance. By observing the team in action and having conversations with team members, project managers can gain valuable insights into team dynamics, identify any issues or concerns, provide feedback, and offer support as needed. This direct interaction with team members allows project managers to better understand their needs, preferences, and working styles, ultimately helping to enhance team performance and collaboration.

On the other hand:

- Quality audits are used to ensure that project processes are in compliance with organizational and project policies, procedures, and requirements.

- Benchmarking involves comparing project performance to other projects or industry standards to identify areas for improvement.

- Market analysis is conducted to assess market conditions, trends, and opportunities related to the project, but it is not specifically a tool or technique for managing project teams.