CAPM (Certified Associate in Project Management) Practice Exam

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What is a key behavior of active listening?

Ignoring the speaker
Nodding and asking questions
Thinking about a response while listening
Listening without providing feedback

The correct answer is: Nodding and asking questions

Active listening involves fully concentrating, understanding, responding, and remembering what is being said. Nodding and asking questions are key behaviors of active listening as they show the speaker that you are engaged, interested, and interested in understanding their message. By nodding and asking questions, you demonstrate empathy, respect, and encourage the speaker to continue sharing their thoughts and feelings. This behavior helps build trust and rapport, leading to effective communication and a stronger project team. Ignoring the speaker (Option A), thinking about a response while listening (Option C), and listening without providing feedback (Option D) are not key behaviors of active listening. Ignoring the speaker is obviously counterproductive to effective communication. Preparing a response while listening can distract from truly understanding the speaker's message. Similarly, listening without providing feedback does not demonstrate engagement and can lead to misinterpretation of the message.