CAPM (Certified Associate in Project Management) Practice Exam

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What does ‘forcing/directing’ emphasize in conflict resolution?

  1. Collaborative problem solving

  2. Mediation by a third party

  3. Acceptance of one person’s viewpoint over another’s

  4. Compromise and mutual respect

The correct answer is: Acceptance of one person’s viewpoint over another’s

‘Forcing/directing’ emphasizes the dominance of one person's viewpoint over another's in conflict resolution. It does not promote collaborative problem solving, as it focuses on one person's solution rather than finding a mutually beneficial solution together. It also does not involve mediation by a third party, as the decision is made by the person in power. Compromise and mutual respect are not emphasized in this approach, as one person's viewpoint is prioritized over the other's without considering their needs or values. This approach is often seen as confrontational and can lead to further conflict rather than resolving it.

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