CAPM (Certified Associate in Project Management) Practice Exam

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Which among the following is a tool to improve communication in processing?

Histograms
Control charts
Scatter diagrams
Flowcharts

The correct answer is: Flowcharts

Flowcharts are a tool commonly used to improve communication in processing because they provide a visual representation of the flow of processes, making it easier for stakeholders to understand the sequence of activities, decision points, and interactions within a process. Flowcharts help in identifying bottlenecks, redundancies, or inefficiencies in a process, enabling project teams to make informed decisions on process improvements. This visual representation serves as a valuable tool for effective communication among team members, stakeholders, and other relevant parties involved in the project. In comparison, histograms, control charts, and scatter diagrams are more suitable for analyzing data, variations, and relationships between variables in a project, rather than specifically focusing on improving communication in processing.