CAPM (Certified Associate in Project Management) Practice Exam

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When should formal written communication be used?

For day-to-day communications
For status and information updates
For project plans, legal documents, complex problems
For resolving problems, making decisions

The correct answer is: For project plans, legal documents, complex problems

Formal written communication should be used for project plans, legal documents, and complex problems because these types of communications require clarity, formality, and a written record for reference. Project plans outline the scope, timeline, resources, and milestones of a project, and hence need to be documented formally to ensure all stakeholders are on the same page. Legal documents need to be precise and accurate to avoid any misunderstandings or disputes in the future. Finally, complex problems or situations often require detailed explanations and written documentation to ensure all aspects are thoroughly understood and considered. Therefore, formal written communication is crucial for these specific types of communication needs.