CAPM (Certified Associate in Project Management) Practice Exam

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What does smoothing/accommodating in conflict resolution emphasize?

  1. Personal differences

  2. Promotions for involved parties

  3. Areas of agreement

  4. The need for disciplinary action

The correct answer is: Areas of agreement

Smoothing/accommodating in conflict resolution emphasizes the areas of agreement between the parties involved. This approach aims to downplay the differences and focus on common ground to reach a resolution. By highlighting areas of agreement, this method helps to minimize conflict and foster a more collaborative environment. In contrast, the other options do not align with the smoothing/accommodating approach in conflict resolution.

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